Record/01
Bilingual transcripts
Every translated call comes back with both languages side by side, speaker by speaker.
- Original and translated, side by side
- Speaker by speaker
- Searchable across every call
- In your portal after every call
BabelStream Intelligence · Add-on
Every translated call becomes a business record.
See what was said, what your team owes, and which calls deserve a second look, in every language your callers speak.
Operations · This monthExample
Maple Court
42Translated calls
18Follow-ups to review
7Flagged for review
312Translated minutes
Spanish62%
Arabic21%
French17%
Call summary · LeasingES → EN · 6m 20s
Caller asked about availability and Spanish-speaking leasing support.
Action items: send availability, follow up after 2 PM, confirm the fee.
ReviewCaller mentioned a maintenance delay more than once.
WatchPayment topic came up twice.
What Intelligence adds to every line
after the call
Five ways every translated call keeps working for your team.
Summarize/02
Call summaries
A short summary of every translated call, with the action items your team owes.
- A summary of every call
- Action items and follow-ups
- One inbox for what your team owes
- In your portal and in Connect
Review/03
Review flags
A gentle flag on calls worth a second look, like a repeat caller or a payment question.
- Repeat callers
- Payment and billing topics
- Service and maintenance issues
- Mark them resolved as you go
Measure/04
Quality scorecards
A quality scorecard on every translated call, so you can see how each conversation went.
- Scored on every translated call
- Success rate
- Repetitions
- Audio gaps
Report/05
Month at a glance
Translated calls, follow-ups, and languages across every location, in one view.
- Translated calls and minutes
- Follow-ups to review
- Language mix
- Every location in one view
On every line
Wherever your team answers.
Intelligence works on the phone system you already run and in the BabelStream Connect desktop app.
Your phone system
In your portalEvery call on your existing phones comes back as a record in your BabelStream portal, ready for your team to search, review, and act on.
- Bilingual transcripts
- Summaries, action items, and review flags
- A quality scorecard on every call
- Monthly reporting across locations
BabelStream Connect
WebRTCOn the desk- Live captions during every call
- Call Doctor connection and audio checks
- Your call summary in the app at hang-up
- Everything in your portal, too
FAQ
Questions about Intelligence
What teams ask before they add Intelligence to their lines.
Still have questions?
Talk to sales and we will show you what Intelligence looks like on your own calls.
Talk to salesBabelStream Intelligence is an add-on for any BabelStream line that turns every translated call into a searchable business record: bilingual transcripts, summaries, action items, review flags, and quality scorecards.
Yes. Calls on your existing phones come back as records in your BabelStream portal, with transcripts, summaries, and a quality scorecard for every call.
Connect shows live captions during every call, and with Intelligence your call summary appears right in the app when the call ends, alongside everything in your portal.
People in your organization with access to your BabelStream portal. Access is role-based, and signaling and service communication is encrypted in transit.
Talk to sales and we will add Intelligence to your BabelStream lines.